Need help with Outlineify? Email us at agensgratu@gmail.com. We usually reply within two business days.
To help us answer quickly, tell us your device model, its iOS or Android version and what happened.
How do I cancel my subscription? On iPhone or iPad, open Settings, tap your name, then Subscriptions, and choose Outlineify. On Android, open the Play Store, tap your profile picture, then Payments & subscriptions → Subscriptions, and choose Outlineify. Deleting the app or your account does not cancel the subscription.
How do I get a refund? Purchases are handled by Apple on iPhone and iPad and by Google Play on Android. For a purchase made on iPhone or iPad, request a refund at reportaproblem.apple.com. For a purchase made on Android, follow Google Play’s refund steps.
I bought a subscription but the app doesn’t show it. Use Restore purchases in the app’s settings while signed in with the same Apple ID (iPhone and iPad) or Google account (Android) you used to buy.
I can’t create more pages this week. Each subscription includes a reasonable weekly limit to keep the service fair. You can create new pages again after the weekly limit resets.
How do I move my drawings to a new device? On iPhone and iPad, link Sign in with Apple in the app’s settings, then sign in with the same Apple ID on the new device. Sign in with Apple is not available on Android, so drawings stay on the Android device they were made on; your subscription moves with Restore purchases.
How do I delete my data? Delete a drawing in the app to remove it, or use Delete account in the app’s settings to remove all your files and data. See the Privacy Policy for details.
The page doesn’t look like my photo. Photos with one clear subject, good light and a simple background work best. If a page doesn’t turn out well, try again with a different photo.